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Customer policies

Acceptable Use Policy

Version 3 · Effective October 2, 2026

Allowed use

Use your service for lawful game communities, development, and other purposes allowed by the order. You are responsible for your users and uploaded content.

Prohibited activity

  • Malware, phishing, credential theft, fraud, and unauthorized access to systems or accounts.
  • DDoS attacks, network scanning without authorization, spam, or using the service to interfere with other customers.
  • Illegal content or activity, and content that infringes rights you do not hold.
  • Circumventing resource limits, abusing shared infrastructure, or hiding activity from abuse and security controls.

Reports and response

Send abuse reports to the contact route listed on this page, with the relevant address, time, and evidence. We may investigate, ask for corrective action, restrict access, suspend service, or terminate serious or repeated violations. We may act immediately when needed to protect customers or the network. We will preserve and disclose information as required by law.

Contact Hostmatey LLC

For service or billing help, open a support ticket in your account and follow replies there.

Open support tickets

For privacy requests or abuse reports, use the addresses below. You can also email support if you cannot access your account.

Support: support@hostmatey.com
Alternate support: Hostmateymaster@gmail.com
Billing: Hostmateymaster@gmail.com
Privacy: Hostmateymaster@gmail.com
Abuse: Hostmateymaster@gmail.com

Support hours: Email support available 24/7

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