Privacy Policy

Scope and contact

This policy covers Host Matey's website, accounts, support, checkout, game hosting, and VPS services. Contact the privacy route listed on this page for questions or privacy requests.

Information we handle

We receive account contact details, password hashes or sign-in identifiers, security and access records, support messages, orders, billing records, server settings, usage data, and customer files. Game servers may contain player names, identifiers, IP addresses, and other data chosen by the customer. Web servers record technical request information. Essential session cookies keep accounts signed in; a local browser setting remembers the chosen appearance. We do not use public-site advertising trackers.

Purposes and providers

We use this information to provide and secure services, process orders and payments, respond to support requests, prevent abuse, comply with law, and maintain records. Infrastructure, email, payment, and backup providers receive only the data needed for their role. We do not sell personal information or share it for targeted advertising.

Retention and security

We keep information while needed for a service, support request, security purpose, accounting requirement, or legal obligation. Service files follow the applicable deletion schedule; invoices and transaction records may be retained longer for accounting. Access is limited to people and systems that need it. Internet services cannot guarantee absolute security.

Your choices

Contact privacy to request access, correction, deletion, or another right available where you live. We may verify identity and retain records where law or a legitimate security need permits. You may appeal a denied request by replying to the response. If you administer a server, you are responsible for notices and access decisions for the players or users whose data you collect.

International use and children

Host Matey operates from the United States, and providers may process information in their operating regions. This site is not directed to children under 13. Contact privacy if you believe a child submitted information directly to Host Matey.

Changes

The effective version appears on this page. We will provide additional notice or obtain consent for material changes when required by law.

AI support

Technical and general support tickets can be handled by Host Matey AI Support. To provide a reply, Host Matey sends the ticket conversation, approved guidance, and limited information about the linked service (game, plan resources, region, and status) to its configured AI API provider. Attachments, private staff notes, payment records, credentials, server files, and console logs are excluded from this automated flow. Do not put passwords or other secrets in tickets. You may request staff at any time. AI replies are identified in the conversation; only your confirmation resolves an AI-handled ticket.

Related pages

• Acceptable Use Policy
• Billing, Renewal & Refund Policy
• Data, Backups & Restore Policy
• Support Policy
• Terms of Service