Billing, Renewal & Refund Policy

Prices and payment

The checkout review shows the term price, currency, taxes or fees, and payment method before you place a paid order. A free test is not a paid subscription and will not silently turn into one. A paid service begins when its order is accepted and provisioning is completed, unless checkout says otherwise.

Renewal

Automatic renewal applies only when you expressly choose it. Your account shows the current renewal choice and next term. You may turn renewal off before the next charge. If renewal is off, the service ends at its paid-through date unless you extend it.

Failed payment and expiry

After a term expires, the server enters a 48-hour grace period. It may then be suspended for eight further days. At day 10 after expiry, the service and its files may be deleted, subject to any legal hold or operational recovery safeguard. Do not rely on the grace period as file storage; download what you need before expiry.

Cancellation and refunds

You may request cancellation from your account or through support. Turning off renewal prevents a future renewal charge but does not itself refund the current term. You can request a full refund within 24 hours of a payment, including a renewal payment, by contacting billing with the order number. This 24-hour period starts when the charge succeeds; using the server does not remove this refund option. We will also correct or refund an accepted paid order that we cannot provide, and honor any additional rights required by law. A refund may end the paid service and its files, so download anything you need before requesting it. Charge disputes can be sent to billing before or alongside any rights you have with your payment provider.

Related pages

• Acceptable Use Policy
• Data, Backups & Restore Policy
• Privacy Policy
• Support Policy
• Terms of Service