Backups and restoring files
Version 3 · Effective October 2, 2026
Create and manage a backup
Open your server's Backups tab to create or download a backup. Ordinary backups can be deleted; a backup reserved for an active recovery operation may be protected from deletion.
Restore carefully
A restore replaces files in the target server. Download a separate copy of any current files you want to keep. The Data, Backups & Restore Policy explains what a panel backup does and does not guarantee.
Contact Hostmatey LLC
For service or billing help, open a support ticket in your account and follow replies there.
For privacy requests or abuse reports, use the addresses below. You can also email support if you cannot access your account.
Support: support@hostmatey.com
Alternate support: Hostmateymaster@gmail.com
Billing: Hostmateymaster@gmail.com
Privacy: Hostmateymaster@gmail.com
Abuse: Hostmateymaster@gmail.com
Support hours: Email support available 24/7